Frequently Asked Questions
How do I receive my purchases?
As soon as your payment is confirmed, you receive an email with a secure link to download your files. You can also find them at any time on your "My purchases" page.
What formats do you provide?
Our products are delivered as PDF (e-books and guides), video (courses) or bundles. The exact contents and format are detailed on each product page.
What language are the ebooks in?
Every ebook is available in English and French. Choose your language on the product page before adding it to your cart.
Can I access my purchases for life?
Yes. Once purchased, your files remain accessible indefinitely from your personal area, including any future updates.
Is my payment secure?
Absolutely. Payments are processed by Stripe, a PCI-DSS certified provider. We never see or store your card details.
Which currencies do you accept?
You can pay in EUR, GBP or USD, using the currency selector at the top of the page.
What if a download does not work?
Contact us at contact@ebookify.club describing the problem, and we will immediately re-send a valid link.
Are the products refundable?
Yes, under our 30-day money-back guarantee. The conditions are detailed in our Refund Policy.
Do you offer discounts or bundles?
Yes. We regularly offer promotions and discounted bundles. Check the catalog to see current offers.
How do I get an invoice?
An electronic invoice is available on request at contact@ebookify.club, with your order number.